Returns & Exchanges

At Sapphire, we want you to feel confident in every piece you wear; if you are not completely satisfied with your purchase, we offer a seamless return and exchange process within 30 days of delivery.

1

Initiate Your Request

Log into your Sapphire account and visit the 'Order History' section to select the items you wish to return and print your prepaid shipping label.

2

Prepare Your Package

Place the items in their original packaging with all tags attached and include the packing slip to ensure your return is processed accurately.

3

Ship It Back

Affix the prepaid label to your parcel and drop it off at any authorized courier location or schedule a home pickup through our portal.

4

Receive Your Refund

Once our quality control team inspects the items, your refund will be issued to your original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing